Remote Service Engineer - Axito

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Remote Service Engineer

Axito Engineering Center

Responsibilities

Maintenance, servicing, and general support of our remote service solution (software and hardware)
Assistance with the commissioning of the solution at the customer’s site
3rd level customer support and internal support for technical issues
Consultation and coordination with the IT department of our customers
Interface between IT and OT

Requirements

Very good English skills
Solid knowledge in the field of network architecture, including:
- Network protocols and ports
- Network architecture and routing
- LAN, TCP/IP, switching, SD-WAN, IPSec
- Network security systems (firewalls, IPS, VPN gateways)
IT security knowledge or awareness in the context of CRA and NIS2 is an advantage
Experience in technical customer support
Problem-solving skills and analytical thinking
Teamwork and communication skills
Completed training or studies in information technology or a similar field
Ideally, experience in OT (Operational Technology)

Benefits

We Offer:

An exciting and challenging role in an international environment
Opportunities for professional development
Flexible working hours and remote work in hybrid model